WORKING WITH PEOPLE FROM OTHER CULTURES
Intercultural Communication Skills

CULTURAL FILTERS
How our perceptions are colored by our cultural filters.

BIASES & STEREOTYPES
How our interfere with effective communication.

NON-VERBAL COMMUNICATION
SAME LANGUAGE - DIFFERENT MEANING
How to communicate effectively with people who have limited knowledge of English.

COMMUNICATION STYLES · POTENTIAL POTHOLES
How to avoid common mistakes.

CROSS-CULTURAL PROBLEM SOLVING SKILLS.

INTERNATIONAL BUSINESS ETIQUETTE

BUSINESS ETIQUETTE IN THE US
An overview of accepted behavior in the US.

POTENTIAL "POTHOLES"
Common "trouble areas," and how to avoid them.

BUILDING BRIDGES
Establishing Rapport. Not always as easy as it seems.

BUSINESS vs. PLEASURE
"Getting down to business" too quickly. Building Relationships.

THE CONCEPT OF TIME PUNCTUALITY.
Getting things done when no one seems to be in hurry.

FORMAL vs. INFORMAL
Titles, names, attire etc.

CONVERSATION TOPICS TO AVOID.
Making a positive impression.

MEETINGS, PRESENTATIONS, OFFICE PROTOCOL ETC.
Making sure things work out the way you planned.

SOCIAL "SAVOIR-FAIRE"
Dining & other social events.

RESOURCES
Strategies to continue to improve your intercultural skills.

INTERCULTURAL COMMUNICATION SKILLS

NON-VERBAL COMMUNICATION.

BIASES & STEREOTYPES
How our biases interfere with effective communication.

CULTURAL FILTERS
How our perceptions are colored by our cultural filters.

MANAGEMENT STYLES
Management styles in different cultures.

DECISION MAKING AND NEGOTIATION STYLES

COMMUNICATION & LANGUAGE
How to communicate effectively with people who have limited knowledge of English.

PROBLEM SOLVING
Cross-Cultural Problem Solving Skills.

UNDERSTANDING THE SWEDISH MENTALITY

CONTRASTING VALUES
How different values, not initially noticed, can create misunderstandings.

RESERVED - SILENT - SERIOUS
Distinguishing stereotypes from reality. How to interpret behavior correctly.